|
Call Services is an interactive market-driven organisation running an inbound and outbound customer contact centre. Our focus is on meeting the needs and expectations of our partners. We make your priorities our priorities; these can be listed as follows:
• Save time and money
• Increase revenues and profits
• Enhance and maintain corporate image
• Increase market share
Through our partnership we want your Company to benefit from:
• Improved focus on core activities.
• Access to world-class capabilities.
• Freeing up of non-capital resources.
• Reduction in operating costs.
• Cash infusion.
• Access to resources unavailable internally.
• Elimination of hard-to-manage functions.
We customise each and every aspect of our services to fit our customers' needs and resources. We use our expertise to work with them in developing the programs and procedures that fit them best.
Our Teleservices
We have established ourselves as a cost-effective channel for handling a wide range of our customers' needs.
Telemarketing -
Our agents are highly trained in prospecting and selling over the phone. We have a very large customer database of local households/businesses and as such our agents are in a prime position to tap potential customers and give a boost to the sale of your product/service. It is to be noted that more than 35% of sales generated in the western world comes from Telesales.
Our Telemarketing services include:
• Telesales and Tele-prospecting campaigns
• Information & promotion campaigns
• Accounts Management, Debt Collecting and Claims handling
• Dealing/Broking Systems
• 24-hours Reservation and Order taking
Phone Surveys -
Telephone surveys and opinion polls are essential tools for feeling the pulse of the market. Our agents can carry out surveys in the various segments of the market at reasonable cost and provide your company vital information enabling it to adopt the required marketing strategies to react promptly to customer needs. We put at your disposal our extensive and explicit customer database, assist in questionnaire design, testing and administering.
Mass Calling Campaigns -
We also provide our expertise and infrastructure in carrying out mass telephone calling campaigns such as fund raising activities.
Customer Help Line -
Our Call Centre can take care of your entire customer contacts and campaigns. Our agents will answer your calls the way that you want it to be. This will allow for better customer service and flexibility. Our Help desking services include:
• Customer Services/Enquiries/ Help Lines
• Information Services
• Accounts Enquiry
• Appointment Scheduling
• Global Help Desks
|
