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At Call Services we understand how important it is to have the right people managing our business. Each member of our team shares the vision to make our business succeed and the commitments to ensure that we deliver best quality outsource customer contact management service in the industry. To be able to act as the front-end interface with our partners' customers, our Call Centre is operated by well-trained, dynamic, highly competent people with excellent customer contact and telephone handling skills to ensure that a high quality of service is provided at all times.
We ensure that the teleprofessionals assigned to your campaigns are smart enough to undertake your business, skilled at getting information and have the management support to continuously improve their skills.
We aggressively recruit our teleprofessionals using a variety of proven methods, including interviews, which make us best in the industry at finding superior candidates. We screen candidates carefully for intelligence, perseverance, and sophisticated people skills, taking the best and the brightest.
We train our teleprofessionals more thoroughly than anyone in the industry. They have received intensive training from PriceWaterhouse Coopers and are on average on training of one hour each week. In-house training sessions include refresher courses and new techniques to ensure that our teleprofessionals degree on versality be at the optimum. To ensure that each teleprofessional is performing at the most effective level, we conduct one-on-one paralleling sessions and remotely monitor calls.
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