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We are the premier provider of Customer Relationship Management (CRM) services in Mauritius. We pioneered the introduction of CTI technology in the first ever integrated inbound/outbound call centre to be set up in the country in 1999, and there has been no looking back ever since. We have introduced to the business community the concept of telebusiness and to-day telemarketing is reckoned as a fast and efficient means of target marketing.
In a global market where customers get more and more choice, the concept of brand loyalty is no more regarded as a long-term viable strategy. Companies are looking for innovative ways of fidelising their customers by being at the latter’s disposal round the clock and being accessible through different media, listening to and serving them the way they prefer.
The worldwide trend is towards outsourcing such functions to professional customer contact centres because it is not wise for each and every company to invest huge sums of money in customer contact centres. They would rather concentrate on their core activities and leave the customer relationship handling to specialists in the field.
Call Services has the right blend of state-of-the-art technology, knowledgeable customer service agents, and contact management expertise to handle our partners’ campaigns in a professional manner ensuring customer satisfaction, confidentiality and security.
From help desks to customer service through hot line processing, appointment and order taking, telemarketing and surveys, we offer a comprehensive portfolio of services ensuring that your customers are listened to, serviced and cared for on a continuous basis and in such manner that they’ll never know it wasn’t you on the line!
We know that businesses invest a lot in terms of money, time and customer servicing to develop their customer base and it is normal they will think twice when it comes to deciding whether or not to outsource their CRM function.
At Call Services, we understand your concerns and guarantee that we shall listen to you and develop a solution that is customer-driven, yet commercially viable both for your business as well as our own. Our interest is best served when your business grows and our partnership strengthens.
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